{"id":3418,"date":"2025-08-08T07:52:49","date_gmt":"2025-08-08T07:52:49","guid":{"rendered":"https:\/\/lubifood.com\/pravidla-pre-vratenie-penazi-a-reklamacie"},"modified":"2025-10-10T07:05:25","modified_gmt":"2025-10-10T07:05:25","slug":"pravidla-pre-vratenie-penazi-a-reklamacie","status":"publish","type":"page","link":"https:\/\/lubifood.com\/sk\/pravidla-pre-vratenie-penazi-a-reklamacie","title":{"rendered":"Pravidl\u00e1 pre vr\u00e1tenie pe\u0148az\u00ed a reklam\u00e1cie"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3418\" class=\"elementor elementor-3418 elementor-14\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fd5ec1 e-flex e-con-boxed e-con e-parent\" data-id=\"7fd5ec1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5db488f elementor-widget elementor-widget-text-editor\" data-id=\"5db488f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"317\" data-end=\"350\"><strong data-start=\"317\" data-end=\"336\">D\u00e1tum \u00fa\u010dinnosti:<\/strong> [1.10.2025]<\/p>\n<p data-start=\"352\" data-end=\"620\">\u010eakujeme ti za n\u00e1kup u <strong data-start=\"510\" data-end=\"522\">Lubifood<\/strong>, prev\u00e1dzkovanej spolo\u010dnos\u0165ou <strong data-start=\"536\" data-end=\"556\">AGROREGI\u00d3N, a.s.<\/strong> Cen\u00edme si tvoju spokojnos\u0165 a chceme, aby tvoja sk\u00fasenos\u0165 s nami bola pozit\u00edvna.<br data-start=\"642\" data-end=\"645\">Pre\u010d\u00edtaj si pros\u00edm na\u0161e pravidl\u00e1 pre vr\u00e1tenie tovaru ni\u017e\u0161ie, kde n\u00e1jde\u0161 inform\u00e1cie o vr\u00e1ten\u00ed, v\u00fdmene a vr\u00e1ten\u00ed pe\u0148az\u00ed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb13b1d elementor-widget elementor-widget-heading\" data-id=\"cb13b1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Podmienky pre vr\u00e1tenie tovaru<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d9f57f elementor-widget elementor-widget-text-editor\" data-id=\"6d9f57f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"776\" data-end=\"874\">Tovar zak\u00fapen\u00fd v na\u0161om e-shope m\u00f4\u017ee\u0161 vr\u00e1ti\u0165 do <strong data-start=\"836\" data-end=\"847\">30 dn\u00ed<\/strong> od d\u00e1tumu doru\u010denia.<\/p>\n<p data-start=\"876\" data-end=\"904\">Aby si mal n\u00e1rok na vr\u00e1tenie tovaru:<\/p>\n<ul data-start=\"905\" data-end=\"1122\">\n<li data-start=\"905\" data-end=\"986\">\n<p data-start=\"907\" data-end=\"986\">Tovar mus\u00ed by\u0165 <strong data-start=\"924\" data-end=\"934\">nepou\u017eit\u00fd<\/strong>, <strong data-start=\"936\" data-end=\"948\">neotvoren\u00fd<\/strong> a v <strong data-start=\"961\" data-end=\"983\">origin\u00e1lnom balen\u00ed<\/strong>.<\/p>\n<\/li>\n<li data-start=\"987\" data-end=\"1057\">\n<p data-start=\"989\" data-end=\"1057\">Produkt mus\u00ed by\u0165 v rovnakom stave, v akom si ho dostal.<\/p>\n<\/li>\n<li data-start=\"1058\" data-end=\"1122\">\n<p data-start=\"1060\" data-end=\"1122\">Doklad o k\u00fape (potvrdenie objedn\u00e1vky alebo fakt\u00fara) je potrebn\u00fd.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1124\" data-end=\"1228\">\u017dia\u013e, nem\u00f4\u017eeme prija\u0165 vr\u00e1tenie otvoren\u00fdch alebo pou\u017eit\u00fdch potravinov\u00fdch produktov z hygienick\u00fdch a bezpe\u010dnostn\u00fdch d\u00f4vodov.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8599204 elementor-widget elementor-widget-heading\" data-id=\"8599204\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Ako za\u010da\u0165 vr\u00e1tenie tovaru<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7389ad elementor-widget elementor-widget-text-editor\" data-id=\"a7389ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1268\" data-end=\"1370\">Ak chce\u0161 za\u010da\u0165 proces vr\u00e1tenia tovaru, kontaktuj n\u00e1s pros\u00edm e-mailom na adrese <strong data-start=\"1321\" data-end=\"1342\">\n  <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1323\" data-end=\"1340\">info@lubifood.com<\/a>\n<\/strong> s nasleduj\u00facimi \u00fadajmi:<\/p>\n<ul data-start=\"1371\" data-end=\"1449\">\n<li data-start=\"1371\" data-end=\"1396\">\n<p data-start=\"1373\" data-end=\"1396\">Tvoje <strong data-start=\"1378\" data-end=\"1394\">\u010d\u00edslo objedn\u00e1vky<\/strong><\/p>\n<\/li>\n<li data-start=\"1397\" data-end=\"1421\">\n<p data-start=\"1399\" data-end=\"1421\"><strong data-start=\"1403\" data-end=\"1419\">N\u00e1zov produktu<\/strong><\/p>\n<\/li>\n<li data-start=\"1422\" data-end=\"1449\">\n<p data-start=\"1424\" data-end=\"1449\"><strong data-start=\"1428\" data-end=\"1449\">D\u00f4vod vr\u00e1tenia<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1451\" data-end=\"1543\">Po schv\u00e1len\u00ed tvojej \u017eiadosti ti poskytneme adresu pre vr\u00e1tenie tovaru a pokyny.<\/p>\n<p data-start=\"1545\" data-end=\"1622\">Adresa pre vr\u00e1tenie tovaru:<br data-start=\"1560\" data-end=\"1563\">\n  <strong data-start=\"1563\" data-end=\"1583\">AGROREGI\u00d3N, a.s.<\/strong>\n  <br data-start=\"1583\" data-end=\"1586\">Holl\u00e9ho 203, 01501 Rajec, Slovensko\n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf7be96 elementor-widget elementor-widget-heading\" data-id=\"bf7be96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Odoslanie vr\u00e1ten\u00e9ho tovaru<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da53c38 elementor-widget elementor-widget-text-editor\" data-id=\"da53c38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1661\" data-end=\"1921\">Za n\u00e1klady na dopravu pri vr\u00e1ten\u00ed tovaru zodpoved\u00e1\u0161 ty, pokia\u013e vr\u00e1tenie nie je sp\u00f4soben\u00e9 na\u0161ou chybou (napr. nespr\u00e1vny alebo po\u0161koden\u00fd produkt).<br data-start=\"1806\" data-end=\"1809\">Odpor\u00fa\u010dame pou\u017ei\u0165 <strong data-start=\"1830\" data-end=\"1860\">sledovate\u013en\u00fa prepravn\u00fa slu\u017ebu<\/strong> alebo <strong data-start=\"1864\" data-end=\"1881\">kuri\u00e9ra (DPD)<\/strong>, aby sa zabezpe\u010dilo bezpe\u010dn\u00e9 doru\u010denie tvojho vr\u00e1ten\u00e9ho tovaru.<\/p>\n<p data-start=\"1923\" data-end=\"1988\">Nenesieme zodpovednos\u0165 za vr\u00e1ten\u00fd tovar straten\u00fd po\u010das prepravy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46778e4 elementor-widget elementor-widget-heading\" data-id=\"46778e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Vr\u00e1tenie pe\u0148az\u00ed<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a417687 elementor-widget elementor-widget-text-editor\" data-id=\"a417687\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2014\" data-end=\"2133\">Po prijat\u00ed a skontrolovan\u00ed tvojho vr\u00e1ten\u00e9ho tovaru \u0165a budeme e-mailom informova\u0165 o schv\u00e1len\u00ed alebo zamietnut\u00ed tvojho vr\u00e1tenia pe\u0148az\u00ed.<\/p>\n<p data-start=\"2135\" data-end=\"2147\">Ak bude schv\u00e1len\u00e9:<\/p>\n<ul data-start=\"2148\" data-end=\"2363\">\n<li data-start=\"2148\" data-end=\"2240\">\n<p data-start=\"2150\" data-end=\"2240\">Vr\u00e1tenie pe\u0148az\u00ed bude spracovan\u00e9 na tvoju <strong data-start=\"2187\" data-end=\"2214\">p\u00f4vodn\u00fa platobn\u00fa met\u00f3du<\/strong> (kreditn\u00e1 alebo debetn\u00e1 karta).<\/p>\n<\/li>\n<li data-start=\"2241\" data-end=\"2363\">\n<p data-start=\"2243\" data-end=\"2363\">Pros\u00edm, po\u010dkaj a\u017e <strong data-start=\"2262\" data-end=\"2282\">14 pracovn\u00fdch dn\u00ed<\/strong>, k\u00fdm sa vr\u00e1ten\u00e9 peniaze objavia na tvojom \u00fa\u010dte, v z\u00e1vislosti od tvojej banky alebo vydavate\u013ea karty.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2365\" data-end=\"2456\">Poplatky za dopravu s\u00fa <strong data-start=\"2383\" data-end=\"2401\">nevratn\u00e9<\/strong>, okrem pr\u00edpadov, ke\u010f je vr\u00e1tenie sp\u00f4soben\u00e9 na\u0161ou chybou.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db9c8c7 elementor-widget elementor-widget-heading\" data-id=\"db9c8c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. V\u00fdmeny<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24fc86b elementor-widget elementor-widget-text-editor\" data-id=\"24fc86b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2484\" data-end=\"2665\">Tovar vymie\u0148ame len vtedy, ak je <strong data-start=\"2518\" data-end=\"2542\">chybn\u00fd alebo po\u0161koden\u00fd<\/strong>.<br data-start=\"2543\" data-end=\"2546\">Ak potrebuje\u0161 vymeni\u0165 produkt za rovnak\u00fd, kontaktuj n\u00e1s pros\u00edm na adrese <strong data-start=\"2620\" data-end=\"2641\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2622\" data-end=\"2639\">info@lubifood.com<\/a><\/strong> predt\u00fdm, ako ho po\u0161le\u0161 sp\u00e4\u0165.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a56ffcb elementor-widget elementor-widget-heading\" data-id=\"a56ffcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Po\u0161koden\u00fd alebo nespr\u00e1vny tovar<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a16e97 elementor-widget elementor-widget-text-editor\" data-id=\"3a16e97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2710\" data-end=\"2899\">Ak dostane\u0161 po\u0161koden\u00fd alebo nespr\u00e1vny tovar, kontaktuj n\u00e1s pros\u00edm do <strong data-start=\"2779\" data-end=\"2791\">48 hod\u00edn<\/strong> od doru\u010denia.<br data-start=\"2804\" data-end=\"2807\">M\u00f4\u017eeme si vy\u017eiada\u0165 fotografie po\u0161koden\u00e9ho balenia alebo produktu, aby sme ur\u00fdchlili proces v\u00fdmeny.<\/p>\n<p data-start=\"2901\" data-end=\"2991\">Pokryjeme v\u0161etky n\u00e1klady spojen\u00e9 s v\u00fdmenou alebo vr\u00e1ten\u00edm pe\u0148az\u00ed za nespr\u00e1vny alebo po\u0161koden\u00fd tovar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3989414 elementor-widget elementor-widget-heading\" data-id=\"3989414\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Tovar, ktor\u00fd nie je mo\u017en\u00e9 vr\u00e1ti\u0165<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5b8f7a elementor-widget elementor-widget-text-editor\" data-id=\"d5b8f7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3030\" data-end=\"3069\">Nasleduj\u00face polo\u017eky nie je mo\u017en\u00e9 vr\u00e1ti\u0165:<\/p>\n<ul data-start=\"3070\" data-end=\"3201\">\n<li data-start=\"3070\" data-end=\"3102\">\n<p data-start=\"3072\" data-end=\"3102\">Otvoren\u00e9 alebo pou\u017eit\u00e9 potravinov\u00e9 produkty<\/p>\n<\/li>\n<li data-start=\"3103\" data-end=\"3150\">\n<p data-start=\"3105\" data-end=\"3150\">Potraviny podliehaj\u00face skaze po d\u00e1tume spotreby<\/p>\n<\/li>\n<li data-start=\"3151\" data-end=\"3201\">\n<p data-start=\"3153\" data-end=\"3201\">Dar\u010dekov\u00e9 karty alebo digit\u00e1lne produkty (ak s\u00fa v ponuke)<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c118a85 elementor-widget elementor-widget-heading\" data-id=\"c118a85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Kontaktn\u00e9 inform\u00e1cie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f49c53c elementor-widget elementor-widget-text-editor\" data-id=\"f49c53c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3239\" data-end=\"3327\">Ak m\u00e1\u0161 ak\u00e9ko\u013evek ot\u00e1zky t\u00fdkaj\u00face sa t\u00fdchto pravidiel pre vr\u00e1tenie tovaru alebo tvojej objedn\u00e1vky, kontaktuj n\u00e1s pros\u00edm:<\/p>\n<p data-start=\"3329\" data-end=\"3462\"><strong data-start=\"3329\" data-end=\"3349\">AGROREGI\u00d3N, a.s.<\/strong><br data-start=\"3349\" data-end=\"3352\">Holl\u00e9ho 203, 01501 Rajec, Slovensko<br data-start=\"3386\" data-end=\"3389\">\ud83d\udce7 <strong data-start=\"3392\" data-end=\"3413\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3394\" data-end=\"3411\">info@lubifood.com<\/a><\/strong><br data-start=\"3413\" data-end=\"3416\">\ud83d\udcde <strong data-start=\"3419\" data-end=\"3439\">+421 910 808 202<\/strong>, <strong data-start=\"3441\" data-end=\"3462\">+33 6 03 26 90 24<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>D\u00e1tum \u00fa\u010dinnosti: [1.10.2025] \u010eakujeme ti za n\u00e1kup u Lubifood, prev\u00e1dzkovanej spolo\u010dnos\u0165ou AGROREGI\u00d3N, a.s. Cen\u00edme si tvoju spokojnos\u0165 a chceme, aby [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3418","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lubifood.com\/sk\/wp-json\/wp\/v2\/pages\/3418","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lubifood.com\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lubifood.com\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lubifood.com\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lubifood.com\/sk\/wp-json\/wp\/v2\/comments?post=3418"}],"version-history":[{"count":1,"href":"https:\/\/lubifood.com\/sk\/wp-json\/wp\/v2\/pages\/3418\/revisions"}],"predecessor-version":[{"id":3419,"href":"https:\/\/lubifood.com\/sk\/wp-json\/wp\/v2\/pages\/3418\/revisions\/3419"}],"wp:attachment":[{"href":"https:\/\/lubifood.com\/sk\/wp-json\/wp\/v2\/media?parent=3418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}