Privacy Policy

Effective date: [1.10.2025]

This Privacy Policy describes how AGROREGIÓN, a.s. (“Lubifood”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or make a purchase from our website [insert URL] (the “Site”).

We are committed to protecting your privacy and ensuring the security of your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR).

1. Data Controller

AGROREGIÓN, a.s.
Hollého 203, 01501 Rajec, Slovakia
Company ID: 36382973
Tax ID: 2020097761
VAT ID: SK2020097761
📧 Email: info@lubifood.com
📞 Phone: +421 910 808 202, +33 6 03 26 90 24

The data controller is responsible for determining the purposes and means of processing your personal data.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Identification and contact information: name, address, email address, phone number.
Order information: purchased items, payment details (processed securely via third-party gateways), billing and shipping addresses.
Technical information: IP address, browser type, operating system, and browsing activity on our website.
Marketing preferences: newsletter subscription status or consent to receive promotional emails.

We do not collect or store sensitive data (such as health information or biometric data).

3. How We Use Your Data

We process your personal data for the following purposes:

To process and fulfill your orders and payments.
To provide customer support and respond to your inquiries.
To send order confirmations, invoices, and delivery updates.
To improve our products, website, and customer experience.
To send marketing communications (only with your explicit consent).
To comply with legal and tax obligations.

4. Legal Basis for Processing

We process your personal data based on:

Contractual necessity – to process and deliver your orders.
Legal obligations – to comply with Slovak and EU regulations.
Legitimate interest – to improve our services and website.
Consent – for marketing and newsletter communications (you may withdraw your consent at any time).

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., tax or accounting regulations).
Typically, order data is stored for 10 years, and marketing data until you withdraw your consent.

6. Data Sharing

We may share your data only with trusted third parties necessary for the operation of our business:

Courier services (DPD) – for order delivery.
Payment processors – for secure online transactions.
IT service providers and hosting companies – to maintain the website’s functionality.
Authorities – when required by law.

All partners are contractually bound to comply with GDPR standards.

7. Data Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration.
All transactions are encrypted via SSL (Secure Socket Layer) technology.

8. Your Rights

You have the following rights regarding your personal data:

Access – request a copy of your personal data.
Rectification – correct any inaccurate or incomplete data.
Erasure (“Right to be forgotten”) – request deletion of your data.
Restriction – limit processing in specific situations.
Data portability – receive your data in a structured format.
Objection – object to processing based on legitimate interest or marketing purposes.
Withdraw consent – at any time for marketing activities.

To exercise these rights, contact us at: info@lubifood.com

If you believe your rights have been violated, you may file a complaint with the Office for Personal Data Protection of the Slovak Republic (Úrad na ochranu osobných údajov SR).

9. Cookies

Our website uses cookies to improve your browsing experience, analyze traffic, and personalize content.
You can manage or disable cookies in your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices. The latest version will always be available on our website.

11. Contact Information

If you have any questions about this Privacy Policy or the way we handle your personal data, please contact us:

AGROREGIÓN, a.s.
Hollého 203, 01501 Rajec, Slovakia
📧 info@lubifood.com
📞 +421 910 808 202, +33 6 03 26 90 24